Support
Reach out to us - we're here to help.
Where can I get the combination filter (activated carbon and HEPA) for filter replacement?
You can obtain new filters from your AiroDoctor dealer. He has the suitable AiroDoctor exchange filters in stock.
My AiroDoctor is not working properly. What can I do?
Please contact your dealer immediately. He will open a support case and take care of the further processing. We provide a standard warranty of two years. During this period we repair or replace faulty devices.
My AiroDoctor S10 (Mini) switches off during operation, despite being connected to the charging cable.
Please note that the mains voltage of the AiroDoctor S10 (Mini) battery is 5V/2A. This means that only a power supply/charger with 2 amps will work. If you use a power supply/charger with only 1 and 1.5 amps, the power is not sufficient. You will also find all the necessary operating instructions in the AiroDoctor S10 (Mini) operating manual.
I have questions about the AiroDoctor. Who can help me?
Please contact us! We will be happy to answer your questions and help you. You can reach us by phone +49 30 39886850 or by email [email protected]
Where can I purchase an AiroDoctor?
Contact us, we will be happy to advise you and refer you to our regional sales partners. You can reach us by phone +49 30 39886850 or by email. [email protected]
Last modified 4mo ago
Copy link
Contents
Where can I get the combination filter (activated carbon and HEPA) for filter replacement?
My AiroDoctor is not working properly. What can I do?
My AiroDoctor S10 (Mini) switches off during operation, despite being connected to the charging cable.
I have questions about the AiroDoctor. Who can help me?
Where can I purchase an AiroDoctor?